Refund policy
Effective Date: August 3, 2026
At Sin City Spins, we carefully inspect and package every record to ensure it arrives safely. If there is an issue with your order, we're here to help.
Returns
We offer a 30-day return window starting from the date you receive your order.
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must include original packaging, tags, and inserts
- A receipt or proof of purchase is required
- Due to the nature of recorded media, unsealed vinyl records are only eligible for return if defective
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- Sealed items that have been opened and/or used
- Clearance or final sale items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the shipping box and packaging
- A description of the issue
We'll review your request and, when appropriate, provide a replacement, store credit, or refund at no additional cost.
Return Shipping
If the return is due to our error or a damaged item, we will provide a prepaid return shipping label.
If the return is for any other eligible reason, the customer is responsible for return shipping costs.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before they have shipped. Once an order has been shipped, it must follow the return process outlined above.
Contact
For return requests or questions, please contact us at:
Email: sincityspins007@gmail.com